24.09.2022
Chicago 11, Melborne City, USA
Strategies

Customers want to hear the human voice. How can a business save on voice services?

Despite rapidly growing digitalization, voice services are not losing ground and remain important in today’s world, according to a study conducted by Jabra in conjunction with the Customer Contacts World Forum and the Callcenterforum portal. On the one hand, business success today depends on how automated processes are. On the other hand, in the era […]

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Strategies

Nice to hear: how leaders can write a speech that will have an impact

The Alpina Publisher publishing house published a book by Nina Zvereva and Svetlana Ikonnikova “Light Text. How to write texts that are interesting to read and pleasant to listen to. We are publishing a chapter especially for you on how to properly structure material for speakers – “Speechwriting, or Texts for Public Speaking.”

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