More than half of Russians believe that it is banks that should compensate for card fraud.
In the second half of 2020, the share of bank card holders who faced fraud increased by one and a half times – from 31% to 45%. At the same time, the majority of Russians blame credit institutions for the loss of funds. This is evidenced by the results of a survey conducted by the analytical center NAFI.
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- More often than others, residents of Moscow and St. Petersburg, people aged 35 to 44, reported fraudulent activities. Fraudsters use various methods to influence cardholders: from phone calls to letters containing phishing, viruses or malicious links.
- NAFI explains the increase in the number of fraudulent actions by the trend towards a massive transition of bank clients to remote services.
- At the same time, the share of cardholders who suffered financial losses has not increased since July 2020 and amounted to 4%. The risk group, according to NAFI, are people without higher education and representatives of blue-collar occupations.
- The invariability of the proportion of victims with an increase in the number of cases of fraud indicates that criminal schemes are losing their effectiveness, says Director General of NAFI Guzelia Imaeva.
- More than half of Russians (51%) believe that banks should be responsible for the loss of funds in the course of fraudulent activities. 17% believe that the state should compensate for the damage, and a third of the respondents (32%) blame the clients themselves.