Despite rapidly growing digitalization, voice services are not losing ground and remain important in today’s world, according to a study conducted by Jabra in conjunction with the Customer Contacts World Forum and the Callcenterforum portal. On the one hand, business success today depends on how automated processes are. On the other hand, in the era of digital communications, the ability to communicate with a person is becoming increasingly valuable for customers. How can businesses resolve this dilemma? We understand together with the MTT company using the example of the digital assistant VoiceBox.
Customers want to hear the human voice. How can a business save on voice services?
- by Helen Staingrijer
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- 2 months ago
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